Terms and Conditions

Set out below are our terms & conditions. Incorporating our privacy policy, which set out the basis on which you can visit & use present website.

Ownership of rights

Any use of this website or its contents, including copying or storing it (whole or part), is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

Privacy policy

We value our customers and respect your privacy. Any information we collect about you is held with the utmost care and security. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for two reasons: to process / mail your order and to provide you with the best possible service.

We will not share your details with any third parties for marketing purposes.


All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available

Accuracy of content

We take reasonable steps in the preparation and maintenance of this Website to ensure that all prices quoted are correct at time of publishing, and that the descriptions of our products are fair and accurate. However, we do reserve the right to decline any order where there has clearly been a material error, or where there is an inaccuracy or omission in the price and/or description of any of our products and/or services as displayed or advertised on the Website.

All prices are displayed exclusive of delivery charges. The total cost of your order is the price of the merchandise ordered plus delivery charges.


Payment can be maid via Paypal. You may use your Paypal balance, Visa, MasterCard, or other cards that Paypal accepts. Payment will be debited and cleared from your account at the point at which your order is placed. If your payment fails for any reason,  we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

Paypal uses the latest strong encryption technology to ensure that all transactional information is protected to the highest standard.


We will not be held responsible for pricing errors due to software mal-functions or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' - as a result, we reserve the right to decline any order received.


We hope that you will be delighted with your order. However, if you are not satisfied, we are happy to offer exchange or replacement, on all goods returned to us within two days of your receipt of goods. Provided they are in their original, unopened and unused condition. Buyer pays for shipping of goods for exchange.We do not offer refunds.

Information about the EU Distance Selling Directive can be found at hmso.gov.uk


You agree to receive e-mails about special offers, new products and information from www.individual-eyelash-extensions.com when you place an order with us. You have the right to unsubscribe your e-mail address from our mailing list.


Individual Eyelash Extensions © 2009-2023